Refund policy

Your Satisfaction Is Our Priority

At KapdaShop, we are committed to delivering premium-quality fabrics and ensuring a seamless shopping experience. While we strive to meet your expectations, we understand that returns may occasionally be necessary. Kindly review the following policy to ensure a smooth and transparent process.

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1. How to Raise a Return Request

For any return or exchange assistance, please contact us through the following channels:

Email: support@kapdashop.com
WhatsApp: +91 8595808841

Kindly mention your Order Number in the subject line or message to help us process your request promptly.

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2. Reporting Window

• Any issue must be reported within 48 hours of delivery via email or WhatsApp.

• Requests received after 48 hours of delivery cannot be accepted.

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3. Return Quantity Guidelines

• Minimum return quantity: 2 meters

• Returns for 1 meter are not accepted, as fabrics are cut specifically as per customer orders.

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4. Eligible Reasons for Return or Exchange

Returns or exchanges are accepted only under the following circumstances:

• Damaged product received

• Manufacturing defect

• Incorrect product shipped

Returns based on personal preference (such as dissatisfaction with color, texture, or design) are not eligible.

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5. Refund Policy (COD & Prepaid Orders)

For orders placed via Cash on Delivery (COD) or Prepaid Payment:

• Only the product value will be refunded in case of a verified issue.

• Shipping charges, COD fees, and other service charges are non-refundable.

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6. Return Process

To initiate a return:

• Report the issue within 48 hours of delivery.

• Provide the following documentation:

  • Clear images of the product

  • A short video highlighting the issue

  • A written description of the concern (including measurements, if applicable)

  • An unboxing video (mandatory for verification)

Once the issue is verified:

• A replacement will be dispatched at no additional cost; or

• If the item is unavailable, an alternative product or store credit will be offered.

• Refunds will be processed only after the returned item is received and inspected.

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7. Reverse Pickup Policy

• Reverse pickup will be arranged within 3–4 business days after approval.

• Items must be:

  • Unused

  • Unwashed

  • Unstitched

  • Undamaged

  • Packed securely in original packaging

  • Clearly labeled with the Order Number

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8. Processing Timelines

• Refunds: 7–10 business days (subject to bank processing timelines)

• Exchanges: Dispatched within 3–5 business days after receipt and inspection of returned items

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9. Important Guidelines

• Do not ship any product without prior confirmation from our support team. Unauthorized returns will be declined and returned at the sender’s expense.

• Return shipping costs (unless otherwise specified) are the responsibility of the customer.

• All refund approvals are subject to inspection and are processed at KapdaShop’s discretion.

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10. Special Conditions

• Returns based on personal choice are not eligible for reverse pickup.

• Customers residing in non-serviceable pin codes must arrange manual return shipping.

• International orders are not eligible for reverse pickup services.

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11. International Orders

• Replacements are offered only for damaged, defective or incorrect items, reported within 48 hours of delivery with clear photos, a short video and an unboxing video.

• Once the issue is verified, we will ship a replacement at no additional cost. If the item is unavailable, an alternative product or store credit will be offered.

• Reverse pickup is not available for international orders. Please do not send any item back unless our team asks you to.

• International shipping charges, customs duties and import taxes are non-refundable.

• Any refund is made to the original payment method in Indian Rupees (₹). The amount in your currency may differ slightly because of your bank’s exchange rate.

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Acceptance of Policy

By placing an order with KapdaShop, you acknowledge and agree to the terms outlined in this Return & Exchange Policy.

For any further assistance, our support team is always available to help ensure your experience remains positive and satisfactory.

Thank you for choosing KapdaShop.