Privacy policy
This Privacy Policy describes how Kapda Shop (kapdashop.com, "we", "us" or "our") collects, uses and shares your personal information when you visit or make a purchase from our website.
Information we collect
Device information. When you visit the site, we automatically collect details such as your browser version, IP address, time zone, cookie information, the pages and products you view, search terms, and how you use the site. We collect this through cookies, log files, web beacons, tags and pixels, so that the site loads correctly and so that we can understand and improve how it is used.
Order information. When you place an order, we collect your name, billing and shipping address, email address, phone number and payment details. Card and UPI payments are processed by our payment providers; we do not store your full card details. We use this information to fulfil your order, process payment, arrange delivery, send order updates and invoices, prevent fraud and, where you have agreed, send you news and offers.
Customer support information. When you contact us by email, phone or WhatsApp, we keep the details you share so that we can help you.
How we share your information
We share your information only with service providers who help us run our store and deliver your order, for example:
- Shopify, which powers our online store. You can read how Shopify uses personal information at shopify.com/legal/privacy.
- Payment providers that process your payments.
- Courier and logistics partners that deliver your order.
- Analytics and advertising tools such as Google Analytics and Meta (Facebook and Instagram), which help us understand site usage and show relevant ads.
We may also share information to comply with the law, respond to a lawful request, or protect our rights. We do not sell your personal information.
Advertising and opt-out
We may use your browsing activity on our site to show you relevant ads on other websites. You can opt out of personalised ads through Google ad settings and Facebook ad settings, and opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
Cookies
Cookies are small files stored on your device. We use cookies needed for the store to work (such as your cart and checkout), and cookies for analytics and marketing. You can control or block cookies in your browser settings, but some parts of the site may not work properly without them.
How long we keep your information
We keep order information for our records, including tax and accounting purposes, unless you ask us to delete it and we are not required by law to keep it.
Your rights
You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing messages, by contacting us using the details below. If you live in the European Economic Area, the UK or California, you also have the rights given to you under your local privacy laws, and you can contact us to exercise them.
Children
Our site is not intended for children under 18, and we do not knowingly collect personal information from them.
Changes
We may update this policy from time to time to reflect changes to our practices or for legal reasons. The latest version will always be on this page.
Contact us
For questions about this policy or your personal information, contact us:
Email: support@kapdashop.com
Phone / WhatsApp: +91 8595808841
Kapda Shop, Nehru Place, New Delhi, India
Last updated: 30 October 2026