Return/Exchange Policy

KapdaShop Return & Exchange Policy
Your satisfaction is our priority.

At KapdaShop, we are committed to providing top-quality fabrics and a smooth shopping experience. We understand that sometimes returns are necessary, and we’re here to support you. Please read our policy carefully for a clear and hassle-free process.

📩 How to Raise a Return Request

For any return or exchange assistance, reach out to us via:

• Email: support@kapdashop.com
• WhatsApp: +91 8595808841

📝 Please mention your Order Number in the subject line to expedite your request.

🔁 Return Window

• Products are eligible for return within 7 days of delivery.
• Return requests must be raised through email or WhatsApp.

📏 Return Quantity Guidelines

• Minimum return quantity: 2 meters
• ❌ Note: 1-meter returns are not accepted as fabric is cut specifically to order.

✅ When Can You Request a Return or Exchange?

Returns are accepted in the following cases:

• Damaged product received
• Manufacturing defect
• Incorrect item shipped

⚠️ Returns for personal preferences (e.g., not liking the fabric) are not accepted.

💰 Refund Policy for COD & Prepaid Orders

• If your order was placed via Cash on Delivery (COD) or Prepaid, and charges (like shipping or COD service fees) were applied, only the product amount is refundable in case of a genuine issue.
• Shipping and COD service charges are non-refundable.

📦 Return Process

1. Report the issue within 48 hours of delivery.
2. Share the following:
• Clear images of the product
• A short video highlighting the issue
• Description of the issue (include scale measurements if applicable)
• Unboxing video is mandatory for complaint verification
3. After verification:
• A replacement will be shipped at no extra cost
• If the product is out of stock, we’ll offer an alternative or store credit
• Refunds are processed only after the return is picked up and inspected

🚚 Reverse Pickup Policy

• Reverse pickups are arranged within 3–4 business days of the request.
• Items must be:
• Unused, unwashed, unstitched, and undamaged
• Packed securely in original packaging
• Clearly labeled with your Order Number

⏱ Processing Time

• Refunds: 7–10 business days (bank dependent)
• Exchanges: Dispatched within 3–5 business days after receiving the returned item

⚠️ Important Guidelines

• Do not return items without prior confirmation. Unauthorized returns will be refused and returned at your expense.
• Return shipping costs (unless otherwise mentioned) are to be borne by the customer.
• Refunds are approved at KapdaShop's sole discretion based on inspection results.

🌍 Special Conditions

• Choice-based returns (e.g., fabric not liked) are not eligible for reverse pickup.
• For customers in non-serviceable pin codes, return shipping must be done manually.
• International orders are not eligible for reverse pickup.

🛍️ Thank You for Shopping at KapdaShop

By placing an order on KapdaShop, you agree to the above Return & Exchange Policy. We’re always here to assist and ensure your satisfaction.

Have questions? Reach out to our support team—we’re happy to help.